Frequently Asked Questions
For warranty claims or parts replacement, please contact us at email@example.com, as the process will be different.
- We offer a 30-day return/exchange period from the date of purchase expedited shipping charges are non-refundable.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Customized products and gift cards are exempt from being returned.
- If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.
- Any signs of wear or removal of parts including foil and tags will result in refusal of your return.
- Before returning your watch to us, please send us an email and make sure to return the watch in the original condition.
If you paid for express shipping, this cost is non-refundable, as it’s the expense incurred to ship your order expedited.
ORDER INFORMATION & EXCHANGE
If you need to change or cancel your order, please contact us whithin 2 hours of being placed. Once our warehouse has processed your order, we will be unable to make any changes.
“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”
Orders can be cancelled within 2 hours of being placed.
SHIPPING & TRACKING INFORMATION
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Weirdape cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
We ship with USPS First Class, UPS, and DHL E-commerce.
Shipping is free worldwide above orders greater than $49.99.
If the post service has attempted to deliver your package but was unable to do so the post will try to deliver again at the same address the following day or will leave a notice and you will be required to pick up the package from your local post office.
If the courier was unable to deliver the package 2 times, the order will be returned to us. In this case, we can resent the package to you.
You can track your order in several ways. When your item has been shipped we send you an e-mail with the tracking code and the website of the shipping company where you can input the code.
If your order status says “pending” or similar it means that the tracking code has not yet been synchronized with the tracking system. Please allow 2-3 business days for the system to recognize your tracking code. If after 5 days the same information appears please contact us at firstname.lastname@example.org.
We ship all our orders within 48 hours of payment confirmation.
The order delivery times are listed in BUSINESS DAYS. Saturdays and Sundays are not business days. Packages are being moved only Monday through Friday.
For example, if you selected free 5 business days shipping, that could mean up to 7 days delivery time.
If your order is late more than 5 business days please contact email@example.com and we will help you resolve the issue immediately.
Sometimes it may take up to 3 business days for the tracking system to reflect any changes in the status of your package. In particular, if you have recently ordered and received your tracking number the system may not yet reflect the new status of your order. Therefore, we kindly ask all customers to allow at least 3 business days from the date of package shipment before contacting us about a non-functioning tracking number.
IF THE ITEM YOU RECEIVED IS FAULTY, PLEASE FOLLOW THE PROCEDURE BELOW:
Contact our support centre by emailing firstname.lastname@example.org and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 48 hours.
If your watch has a blue “dot” on the crown, it’s a protective sticker for the PR logo. Simply remove it gently with a piece of cloth by rapidly polishing the crown. The blue dot is NOT supposed to remain after first wear.
If you open a chargeback for “product not received” without contacting us first but your order status shows delivered and the courier collected your signature upon delivery we will forward this information to local law enforcement as theft of merchandise.
Furthermore, you will be unable to place any further orders and your warranty will be voided.